机顶盒的使用方法与故障解决？

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inkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; text-align: justify; white-space: normal; box-sizing: border-box !important; overflow-wrap: break-word !important;">portant; overflow-wrap: break-word !important;">portant; overflow-wrap: break-word !important; font-family: Optima-Regular, PingFangTC-light; font-size: 15px; letter-spacing: 0.544px; text-indent: 34px; background-color: rgb(0, 0, 0); color: rgb(255, 255, 255);">1、普通高清机顶盒故障
inkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; text-align: justify; white-space: normal; box-sizing: border-box !important; overflow-wrap: break-word !important;">portant; overflow-wrap: break-word !important;">加载到30%以下为网线问题，50%为光猫业务问题，85%为接入账号问题，能到100%报错为业务账号问题。
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inkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; text-align: justify; white-space: normal; box-sizing: border-box !important; overflow-wrap: break-word !important;">portant; overflow-wrap: break-word !important;">portant; overflow-wrap: break-word !important; font-family: Optima-Regular, PingFangTC-light; font-size: 15px; letter-spacing: 0.544px; text-indent: 34px; background-color: rgb(0, 0, 0); color: rgb(255, 255, 255);">2、安卓内核4k机顶盒
inkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; text-align: justify; white-space: normal; box-sizing: border-box !important; overflow-wrap: break-word !important;">portant; overflow-wrap: break-word !important;">50%以下网线，接入账号，光猫数据均有可能问题，50%以后为业务账号问题。
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inkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; text-align: justify; white-space: normal; box-sizing: border-box !important; overflow-wrap: break-word !important;">portant; overflow-wrap: break-word !important;">portant; overflow-wrap: break-word !important; font-family: Optima-Regular, PingFangTC-light; font-size: 15px; letter-spacing: 0.544px; text-indent: 34px; background-color: rgb(0, 0, 0); color: rgb(255, 255, 255);">3、4K高清机顶盒
inkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; text-align: justify; white-space: normal; box-sizing: border-box !important; overflow-wrap: break-word !important;">portant; overflow-wrap: break-word !important;">7%，局域网连接故障，检测网线是否接好，检查设置里“有线连接”是否勾选。
inkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; text-align: justify; white-space: normal; box-sizing: border-box !important; overflow-wrap: break-word !important;">portant; overflow-wrap: break-word !important;">52%，互联网连接故障，检测所连接的网络是否可以正常访问Internet。
inkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; text-align: justify; white-space: normal; box-sizing: border-box !important; overflow-wrap: break-word !important;">portant; overflow-wrap: break-word !important;">83%，平台认证故障，检测所连接的网络是否可以正常访问Internet。
inkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; text-align: justify; white-space: normal; box-sizing: border-box !important; overflow-wrap: break-word !important;">portant; overflow-wrap: break-word !important;">身份验证出现问题，检查WIFI密码是否输入正确，注意区分字母大小写
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inkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; text-align: justify; white-space: normal; box-sizing: border-box !important; overflow-wrap: break-word !important;">portant; overflow-wrap: break-word !important;">portant; overflow-wrap: break-word !important; font-family: Optima-Regular, PingFangTC-light; font-size: 15px; letter-spacing: 0.544px; text-indent: 34px; background-color: rgb(0, 0, 0); color: rgb(255, 255, 255);">4、机顶盒卡屏，花屏：portant; overflow-wrap: break-word !important;">portant; overflow-wrap: break-word !important; font-family: Optima-Regular, PingFangTC-light; font-size: 15px; letter-spacing: 0.544px; text-indent: 34px; background-color: rgb(0, 0, 0); color: rgb(255, 255, 255);">直播，点播，回看均卡屏花屏，有声音无图像
inkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; text-align: justify; white-space: normal; box-sizing: border-box !important; overflow-wrap: break-word !important;">portant; overflow-wrap: break-word !important; color: rgb(217, 33, 66);">portant; overflow-wrap: break-word !important;">portant; overflow-wrap: break-word !important;">解决办法：
inkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; text-align: justify; white-space: normal; box-sizing: border-box !important; overflow-wrap: break-word !important;">portant; overflow-wrap: break-word !important;">1）查光衰 2）查账号配置 3）查iptv总流量超负荷